Troubleshooting

Something not quite right?

Isaac Bowen avatar Jed Storie avatar Ken Parelius avatar
15 articles in this collection
Written by Isaac Bowen, Jed Storie, and Ken Parelius

Why is Locksmith adding information to my orders?

Why you might see Locksmith data in your orders' "Additional Details", and what to do about it.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

Solving uninstallation issues

Locksmith is great at cleaning up after itself. Here's what to do when it can't. :)
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

I'm seeing a "Liquid error: Expected handle to be a String but got ProductDrop" error as soon as I install Locksmith

Learn how to fix the ProductDrop error
Jed Storie avatar
Written by Jed Storie
Updated over a week ago

Solving installation issues

"We’re having trouble installing Locksmith", and what to do about it
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

My account is suspended!

Learn when this can happen, its effects, and how to subscribe or remove Locksmith.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

My infinite scrolling doesn't show all of my products!

Locksmith *can* work with infinite scrolling, but it may require some manual coding.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

I want to hide links to my registration page, but I don't see the option to

For when you don't want customers see the option to create their own accounts
Jed Storie avatar
Written by Jed Storie
Updated over a week ago

My customers have to enter their e-mail address into the Mailchimp key every time they visit

How and when Locksmith remembers entered e-mail addresses
Jed Storie avatar
Written by Jed Storie
Updated over a week ago

I can't lock my custom page template!

Use a "blank" layout to let Locksmith protect your custom design.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

I have more than one store, and I'm seeing the Locksmith page for the wrong one.

What to do when caching shows the wrong Locksmith admin area.
Ken Parelius avatar
Written by Ken Parelius
Updated over a week ago

I switched themes, and Locksmith isn't working.

No fear: there's a good chance Locksmith needs to be reinstalled.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

Disabling Locksmith for certain theme files

Locksmith can be configured with a Liquid asset blacklist, a list of files that Locksmith won't modify.
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

Liquid errors when using server keys

Got an "Array 'collection.products' is not paginateable." error? Time to upgrade!
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago

My passcode key isn't working.

You've set a passcode, tested it out, but now Locksmith doesn't seem to be blocking you anymore.
Ken Parelius avatar
Written by Ken Parelius
Updated over a week ago

Broken search results, collection filtering, or general theme display issues

Seeing issues with passcodes or secret links (or a few others)? Time to upgrade. :)
Isaac Bowen avatar
Written by Isaac Bowen
Updated over a week ago