Related article: Solving installation issues
"We're having trouble uninstalling Locksmith."
Locksmith was designed to integrate into your theme automatically, and pull out automatically as well. (Learn more about removing Locksmith.)
It can't, however, automatically remove custom code that's added to your shop theme, to support manual locking. (Super common scenario: price hiding!)
Because of this, Locksmith will refuse to run an uninstallation if it detects custom manual locking code in your theme. If this is affecting you, you'll see this warning in the app, letting you know exactly which theme files contain the detected code:
How to fix this
If they're handy, contact the person who added the manual locking code to the theme, have them remove it, and return to Locksmith's "Help" area to run the removal one more time.
Or, get in touch with us via that chat button in the corner, and we'll help you get it sorted out. :)