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Troubleshooting
Troubleshooting
Something not quite right?
15 articles in this collection
Written by
Isaac Bowen,
Jed Storie,
and
Ken Parelius
Why is Locksmith adding information to my orders?
Why you might see Locksmith data in your orders' "Additional Details", and what to do about it.
Written by
Isaac Bowen
Updated over a week ago
Solving uninstallation issues
Locksmith is great at cleaning up after itself. Here's what to do when it can't. :)
Written by
Isaac Bowen
Updated over a week ago
I'm seeing a "Liquid error: Expected handle to be a String but got ProductDrop" error as soon as I install Locksmith
Learn how to fix the ProductDrop error
Written by
Jed Storie
Updated over a week ago
Solving installation issues
"We’re having trouble installing Locksmith", and what to do about it
Written by
Isaac Bowen
Updated over a week ago
My account is suspended!
Learn when this can happen, its effects, and how to subscribe or remove Locksmith.
Written by
Isaac Bowen
Updated over a week ago
My infinite scrolling doesn't show all of my products!
Locksmith *can* work with infinite scrolling, but it may require some manual coding.
Written by
Isaac Bowen
Updated over a week ago
I want to hide links to my registration page, but I don't see the option to
For when you don't want customers see the option to create their own accounts
Written by
Jed Storie
Updated over a week ago
My customers have to enter their e-mail address into the Mailchimp key every time they visit
How and when Locksmith remembers entered e-mail addresses
Written by
Jed Storie
Updated over a week ago
I can't lock my custom page template!
Use a "blank" layout to let Locksmith protect your custom design.
Written by
Isaac Bowen
Updated over a week ago
I have more than one store, and I'm seeing the Locksmith page for the wrong one.
What to do when caching shows the wrong Locksmith admin area.
Written by
Ken Parelius
Updated over a week ago
I switched themes, and Locksmith isn't working.
No fear: there's a good chance Locksmith needs to be reinstalled.
Written by
Isaac Bowen
Updated over a week ago
Disabling Locksmith for certain theme files
Locksmith can be configured with a Liquid asset blacklist, a list of files that Locksmith won't modify.
Written by
Isaac Bowen
Updated over a week ago
Liquid errors when using server keys
Got an "Array 'collection.products' is not paginateable." error? Time to upgrade!
Written by
Isaac Bowen
Updated over a week ago
My passcode key isn't working.
You've set a passcode, tested it out, but now Locksmith doesn't seem to be blocking you anymore.
Written by
Ken Parelius
Updated over a week ago
Broken search results, collection filtering, or general theme display issues
Seeing issues with passcodes or secret links (or a few others)? Time to upgrade. :)
Written by
Isaac Bowen
Updated over a week ago